Covid 19 Update

27 / March

We find ourselves in unchartered territory in a situation that is rapidly changing by the day. As a valued customer we want to share with you our plans to continue to support you, as required, in the ongoing service and supply of drinking water for you and your teams during these unprecedented times. As we currently provide water to a range of critical key worker sites around the country, we have been identified as an essential service provider.

To ensure our customers, especially those critical sites, receive the ongoing services and supply they need, we have implemented a core team across our service centres. In line with the Government recommendations, we want to keep non-essential travel to a minimum, meaning scheduled routes will be reduced. Over the coming weeks our operational priority will be to complete any urgent repairs, installations and water deliveries.

We have a skeleton team in place operating as normal (remotely) should you have any urgent requirements, wish to place any orders for bottled water or consumables, require any additional machines or have any queries relating to your account. We are still available to answer calls however due to the above measures and high call volumes please be sure to email

The health and wellbeing of our own people and you, our customers, is our key priority and we continually monitor the Government guidelines on social distancing and implement, as appropriate, their recommendations, these include:

• Setting up a dedicated Crisis Management Team who meet daily.

• Issuing new guidelines to all field operations staff including providing them with the appropriate PPE.

• Ensuring a constant supply of hand sanitiser around the business.

• Introducing new temporary measures to avoid the need for a signature.

• Introducing agile working for many of our support functions including working from home, where possible, and removing any non-essential travel.

To ensure a continuous supply of water and consumables please email or phone to confirm your orders and we will provide these as and when you need it.

Please rest assured we are monitoring this ever-changing situation closely and will keep you up to date on any further developments which may interrupt your hydration supply.

May we take this opportunity to wish you well and keep safe.

Cariad Cool Water

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