Terms & Conditions

We at Cariad Cool Water, aim to exceed our Customer’s expectations & provide a long-standing & efficient service to them through

  • Providing a quality product & service at a reasonable price.
  • Providing reasonable Contract terms.
  • Being here in person to answer your call between the hours of 8.00am – 5.00pm.
  • Calling you for your order before delivery, or deliver on a regular fortnightly basis to replace all empty bottles.
  • Negotiating a more regular delivery to larger customers where appropriate.
  • Endeavouring to respond promptly to any ad-hoc deliveries required.
  • Investing in full membership to Industry Associations
  • Carrying out all Sanitisations on a regular basis & in accordance with the *BWCA directive.
  • Being here in person to deal with any queries you may have & aim to resolve them promptly.
  • Maintaining our *BWCA standards through annual independent audits
  • *British Water Cooler Association

Online Sales Delivery:

Our fleet of vans deliver across most parts of Wales, excluding North Wales, please contact us on LIVE CHAT to check that we cover your area.

Privacy Policy

What information do we collect about you?

We collect information about you when you voluntarily enquire/order our products and services, as follows:

Enquiry Form

If you choose to make an enquiry about our products or services, we collect the following personally identifiable information:

  • Name
  • E-mail address
  • Telephone Number

The lawful basis for processing your information is by contract or your consent depending on the nature of your enquiry.

This information is not shared with anyone outside our company.

When placing an order

If you choose to order our products or services, we collect the following personally identifiable information:

  • Name
  • Address
  • Telephone Number
  • Email Address

The lawful basis for processing the above information is by contract.

How will we use the information about you?

  • We collect information about you to deliver the services you have requested and occasionally to inform you of other products or services available from us.
  • We do not share your information for marketing purposes with companies outside Cariad Coffee.
  • We do not collect sensitive personal information such as race, religion, political affiliations or bank/credit card details.
  • We will disclose your personal information, without notice, only if required to do so by law or in the good faith and belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cariad Coffee or the site; (b) protect and defend the rights or property of Cariad Coffee; and, (c) act under exigent circumstances to protect the personal safety of users of Cariad Coffee, or the public.

Sharing Information

  • We do not share your information with any other third parties apart from our accountancy firm for the purpose of producing annual accounts.


We may occasionally email you regarding products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at any time.

You have a right at any time to stop us from contacting you for marketing purposes and if you no longer wish to be contacted, please email with the subject “Unsubscribe me”.

Access to your information and correction or deletion

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of the personal information, please email or write to us at this address:

We want to make sure that your personal information is accurate and up to date. You can ask us to correct information you think is inaccurate or remove your information and we have a legal responsibility make any changes for you.


Cookies are text files placed on your computer to collect standard internet log information. Cookies cannot be used to run programmes or deliver viruses to your computer. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. If you choose to decline cookies, you may not be able to fully experience the features of our websites or other websites you visit.

How do we secure your information?

We secure your personally identifiable information on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 15th June 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing: info@cariadcw.co.uk

Or write to: Cariad Cool Water, Station Approach, Narberth, Pembrokeshire, SA67 8TY.